How do I make my payment?
You have multiple options to make your payment i.e. COD, internet banking and we accept all types of credit and debit cards. You can also pay through PayU Money.
Note – COD is only available for orders above Rs.1599
Are there any hidden charges(any tax) when I make a payment?
Which credit/debit cards are accepted?
We accept all kinds of credit/debit card.
What is a Secure password?
The secure passwords are generated by you and it is known only to you. It has been done in order to ensure an additional security when you make an online payment.
Can I use internet banking method to make my payment?
Yes, of course, you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.
Returns & Replacements
What should I do to return or replace an order?
If I want to return or replace an item, what should I check for?
Items can be returned or replaced, however, if an item is damaged or different from the condition when delivered then there will be no replacement or refund.
In case a damaged or a wrong shipment is delivered, customer care representative should be notified within 7 days of the purchase.
What should I do when I did not receive my order?
If the buyer doesn’t receive the order then he/she can speak to our Customer Support on +918968469643
What is the procedure after the replacement has been placed?
If a replacement/repair has been requested by you and is accepted by our customer care representative then you can send us the product on our address provided by our customer care representative and the needful can be done for the same. If you don’t get the replacement/repaired item then contact our customer care team, they will willingly help you.
When are returns not acceptable?
Returns are acceptable within a period of 7 days after the product has been delivered.
We do not accept the product if it is damaged or broken. Items should not be installed or used.
The product should be in the same packaging. All the items/accessories delivered along with the product should be returned. We also need the bill along for a few mandatory reasons.
How do I cancel my order?
You can cancel your order through an e-mail or by contacting us on +918968469643 before the item has been dispatched.
If the product has already been dispatched then you can cancel it at the time of delivery.
Your refund can be processed once you get in touch with our customer care representative.
How long will it take to complete the Cancellation Request?
It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 7 working days for the cancellation and refund process to complete. You can also contact our customer care representative through an e-mail or call as mentioned in the ‘Contact us’ page.
Note:- In case of an order through COD, your refund process would take a little more time.
Product reviews and guidelines
YOU WILL RECEIVE TIMELY E-MAILS FROM GONOISE.COM WHERE YOU CAN GIVE REVIEWS OF A PRODUCT.
What can you include in a product review?
You can share your personal experience of how you have used this product or how it is benefitting you. You can also mention about what you like in the product – its color, quality, shape, design or any other feature. One can also mention about the measures that can be taken to make any product better or what other things can be done for a better user experience.
Note:- Giving suggestions to improve a product does not include the use of unethical language or writing something bad about a product. It’s only a kind gesture to let us know what a customer wants apart from what we provide.
Product reviews are done so that other customers may know the pros and cons of a product so one should be informative. Apart from this, it helps us to serve you better.
What’s not allowed?
Irrelevant reviews- reviews consisting of random characters, random words, repeated words or review on a different product; service feedback, any type of payment related query; pricing related comments, personal information, promotional comments, Copyrighted comments, reviews by authors, artists, publishers, manufacturers without disclosure, unethical language, use of other language apart from English, asking for votes; pornography content.
Comments that would be inappropriate would be deleted without any prior notice.
What are the delivery charges?
There are no delivery charges for the product.
Why does the delivery date does not match the delivery timeline?
We make our best efforts to ensure that each item in your order is shipped out by the seller within 3-4 working days of the order date. However, in some cases it may take longer, up to 5 or more working days when there is a heavy demand. Also, the order is processed on all weekdays including Saturdays except for Sundays and major holidays.
ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.
What is the estimated delivery time?
Orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.
Why does the estimated delivery time vary for different items?
Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.
What are you supposed to do if you haven’t received the invoice?
What if the item is damaged or you want a replacement?
If an item arrives visibly damaged please reach us through the details mentioned in the ‘Contact Us’ option.