RETURN AND REPLACEMENT
What is the return and replacement policy timeline?
Timeline – 7 days or less from the time of delivery.
Note – Refund or replacement is possible only in case of any manufacturing defect or software problem. It is also mandatory to have the bill along with the product.
What is the procedure if I wish to request for a return/replacement?
- For a speedy return/replacement process kindly get in touch with us through the details mentioned in the ‘Contact us’ option. If you are unable to get in touch with us, then we shall not be liable for the failure to replace or give the refund for the order.
- If our customer support team determines that your problem qualifies under warranty coverage, then you can send us the product on our address mentioned in our ‘Contact us’ option and we can do the needful for you.
- All products must be packed correctly in original packaging for them to be eligible for return.
Note – For all the products which require a return or replacement, then the product sent has to be self-shipped by you for which no charges shall be paid.
What to do if I do not receive my order?
If you have not received the order then you can call us on +918968469643 or send us an e-mail on [email protected]/[email protected] Our support team will revert to you at the earliest.
Note – We are only available from Monday – Friday (10 am to 7 pm)
What is the procedure after I have asked for a return/replacement?
If you do not get refund/replaced product within 7-10 business days then you can contact our support team. They will be happy to assist you.
We do not arrange any pick up for any product.
When are returns not acceptable?
- We will not be able to accept any returns after 7 days from the date of delivery.
- We do not accept returns when the product is damaged or broken. Product should not be used/damaged and should be in the same condition as well as in the original packaging.
- All the products delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.
How can I cancel my order?
- To cancel your order, send us an e-mail on [email protected] or call us on +918968469643.
- We will be able to cancel your order only if the shipment has not been dispatched from our end.
- Note – Your order will only be cancelled once you have received a revert from us with respect to the cancellation.
How long will it take to complete my cancellation request?
- You will be informed by our support team regarding your cancellation via e-mail or call. Be sure that your cancellation request is accepted only once you get a revert from our customer care representative.
What is the process for Business/Bulk Order for Procus products?
- For inquiry about the business/bulk orders, you can get in touch with our customer care representative on the details mentioned in the ‘Contact us’ option.
Note – We are available between Monday – Friday (10am to 7pm)
What is the warranty for all Procus devices?
- Warranty is guaranteed against manufacturing defects after three (3) months from the original date of purchase in the case of our VR devices and six (6) months for the rest of the devices under Procus.
- Note – Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. We assume no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall we be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
- All products that need to sent back to us to claim warranty or for repair, must be carefully packed with enough protective packaging to ensure that they are protected during transit.
- Products that are not packaged properly and get damaged during transit will not be eligible for warranty or repair.
Important Notes:
- Returns without prior communication with us will not be accepted.
- To request further instructions on how to return your order, please email us at [email protected]
- There might be a lead time required to set up the transaction with your bank. Return packages remains your responsibility until it is received by our team.
- Replacement order will be initiated only after the quality check of the returned product
